Welcome to True Indochina Tours website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern True Indochina Tours relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
Bookings can be made through our website, email, or by contacting our representatives directly. A booking is considered valid only after we confirm availability and receive the required deposit.
After receiving your booking request, we will send a confirmation email containing your itinerary details and payment instructions within 48 hours. Your booking is not confirmed until you receive this confirmation email and make the required deposit payment.
To secure your booking, a deposit of 50% of the total tour price is required after confirming the booking.
The remaining balance must be paid no later than 30 days prior to your trip commencement date. For bookings made within 30 days of the departure date, full payment is required at the time of booking.
Safety is always our first priority so any trip is covered with best-arranged accommodation and transportation. All of our tours are well-planned and prepared to avoid any risk or unexpected thing during the trip. As a professional tour operator in Vietnam (and Myanmar, Laos, Cambodia), we always ensure the safety of any individual, any tour group from small to big.
Flexible alteration of itinerary: Your booking can be amended even after it is made. Alterations to your itinerary prior to your trip departure are happily processed as quickly as possible. Alterations after payment of the deposit will involve a sum of fee which depends on third parties such as cruise operators, airlines, and hotels.
This policy applies to children based on the year of birth indicated in their passport.
Airfare will vary depending on the airline, but the general policies are as follows:
We strongly recommend that all clients purchase comprehensive travel insurance covering:
True Indochina Tours is not responsible for any losses, damages, or additional expenses that may arise due to the absence of adequate travel insurance.
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.
While there are no mandatory vaccinations required for entry into Vietnam, Cambodia, Laos we recommend consulting your doctor or a travel health specialist before your trip.
Shall you feel unsatisfied with any service True Indochina Tours has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. We will not be liable for any claims made later than 15 days after the completion of your tour.
To help keep your trip smooth and stress-free, here’s a quick guide to what you can pack:
On most domestic flights in Vietnam, you’re allowed:
1 carry-on bag (up to 7 kg)
1 checked bag (usually up to 20–23 kg depending on the airline and ticket type)
Some budget airlines (like VietJet or Bamboo Airways Eco fares) may not include checked baggage by default. If that’s the case, we’ll either inform you in advance or help you add it before departure.
For bus and train travel, space is limited — we recommend keeping your luggage light and easy to carry. A soft suitcase or backpack under 20–25 kg is perfect.
If you plan to shop or bring extra items, no worries — just let us know and we’ll help you figure out the best way to manage any extra baggage fees.
We’re here to make your travel as easy as possible, so feel free to ask if you have questions about what to pack!
All travelers must have a passport valid for at least 6 months beyond their planned stay in Vietnam. It is the client’s responsibility to ensure their passport meets these requirements.
Visa-Exempt Countries: Citizens from certain countries may enter Vietnam without a visa for specified durations. It’s the traveler’s responsibility to verify their eligibility.
E-Visa: Travelers from non-exempt countries can apply for an e-Visa online, valid for up to 90 days. Processing times and fees apply.
Visa on Arrival: Not recommended due to the convenience of the e-Visa system. If chosen, pre-approval is mandatory.
It’s imperative for travelers to confirm the latest visa requirements based on their nationality and ensure all necessary documents are prepared before departure. Any visa-related issues may result in denied boarding or entry, for which the tour operator cannot be held responsible.
| Period before departure date within which written notification is received at our offices | Cancellation Charge |
|---|---|
| More than 40 days | 10% of the deposit paid is non-refundable. This will be saved for your next trip with us. The rest of the deposit paid will be refunded (bank fee levied by your end) |
| Between 40 – 30 days | 35% charge of the deposit paid |
| Between 29 – 15 days | 50% charge of the deposit paid |
| Between 14 – 10 days | 75% charge of the total booking value |
| Less than 10 days or No show | 100% of holiday cost |
After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.
True Indochina Tours reserves the right to cancel any tour due to unforeseen circumstances such as natural disasters, political instability, or if the minimum number of participants is not met. In such cases, you will receive a full refund or the option to transfer to an alternative tour. However, we are not responsible for any additional expenses incurred by clients (e.g., flights, accommodation, visa fees).
Vietnam is a country with rich cultural traditions and strong respect for elders and authority.
Visitors are expected to dress respectfully, especially when visiting temples, pagodas, or rural areas. Shoulders and knees should be covered.
Shoes must be removed when entering temples and some traditional homes.
Public displays of affection are generally avoided in rural or conservative areas.
Alcohol is widely available, but excessive drinking or disruptive behavior in public is frowned upon.
Avoid discussing sensitive political topics or commenting on the government publicly.
Photography is welcome, but avoid taking pictures of military sites, border areas, or government offices without permission.
Vietnam has a tropical to subtropical climate with regional variations. Expect hot and humid summers, cooler winters in the north, and occasional heavy rain during the monsoon season (May–October in the South; September–November in the Central region). Average temperatures range from 10°C (50°F) in Northern winter to 35°C (95°F) in Southern summer. Tour adjustments may be necessary due to weather-related disruptions.
True Indochina Tours cannot be held responsible for any loss, delay, or changes to your tour due to events beyond our control. These may include, but are not limited to:
Natural disasters (e.g., floods, typhoons, earthquakes)
Political unrest or civil disturbances
Epidemics or health emergencies
Government regulations or restrictions
Transportation breakdowns or strikes
Closure of roads, airports, or borders
Unexpected weather conditions
In such circumstances, we reserve the right to make necessary changes to your tour. If your tour is canceled due to force majeure, we will offer either a full refund of payments made to us or propose a comparable alternative.
True Indochina Tours reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior that is obscene, racially offensive, or of a sexual nature.
True Indochina Tours respects your privacy and is committed to protecting your personal information. We collect only necessary information required to process your booking and provide our services. Your information will not be shared with third parties except as required for booking services related to your tour.
